How to Replace Your Samsung Galaxy Note7

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The Samsung Note7 saga has drawn to a close, and users are advised to power down your devices and replace the device with a Samsung Galaxy 7 edge or get a refund.

It may seem like a huge hassle — and it is — but Samsung has done its part to minimise the pain of returning your Note7s. If you haven’t gotten down to it, here’s a quick how-to.


What options do I have?

Samsung is offering two options for owners of the Galaxy Note7: exchange it for the Galaxy S7 edge (valued at S$1,098) and receive and additional S$250 in the form of a cheque, or get a full refund at full retail value of the Note7 (S$1,168 in cheque); you can also check out what alternative phones are available at the bottom of the page.

Both options are available regardless if you purchased the Note7 from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at or Samsung Experience Stores, and do not affect any pre-existing contract that you have with the telecommunication operators.


Wait, what if I have accessories?

Samsung is offering a refund (retail value) for the following original Note7 accessories, which you will need to mention when booking an appointment (see below):

  • Galaxy Note7 S View Standing Cover
  • Galaxy Note7 Clear View Cover
  • Galaxy Note7 LED View Cover
  • Galaxy Note7 Leather Cover
  • Galaxy Note7 Clear Cover
  • Galaxy Note7 Keyboard Cover
  • Galaxy Note7 Back Pack

Once the home delivery service provider verifies that the accessories you are returning are from the list of original Samsung Galaxy Note7 accessories, they will provide you the refund in cheque.


What if I’m a Samsung Concierge Customer?

Samsung Concierge customers who opt to exchange their Galaxy Note7 device for the Galaxy S7 edge will have their Samsung Concierge services transferred to their Galaxy S7 edge and updated to take effect from the date of the exchange. Samsung Concierge customers who choose to receive a refund for their Galaxy Note7 will receive a refund of S$38 for their Samsung Concierge in cheque.


So how do I exchange or get a refund?

From 26 October 2016 to 6 November 2016, visit to choose between an exchange or a refund and provide your details to enable free home delivery. Samsung offers this service regardless of your choice.

The options available at the web page will be as follows:

  1. Select Exchange or Refund
  2. Select preferred Galaxy S7 edge colour for Exchange customers, subject to availability
  3. Select the original Samsung Galaxy Note7 accessory to be refunded
  4. Select preferred time slot from available home delivery slots

The system will register the transfer of Samsung Concierge service for Samsung Concierge customers who opt for an exchange will have their Concierge service transferred over to the new phone, customers who opt for a refund will receive a refund for the Concierge service fee.

Get the following details ready before you make your selection:

  1. Full name as per bank account
  2. NRIC or FIN number
  3. Mobile contact
  4. Email address
  5. Home delivery address

During the home delivery, customers will receive the cheque(s) for the amounts due to them, in exchange for the Galaxy Note7 device, any applicable original Samsung Galaxy Note7 accessories to be returned, or refund for the Concierge service (if applicable).


What if I need to travel in the meantime?

If you are flying, Samsung can provide you with a courtesy device from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge). You can also contact them at 1800-SAMSUNG (7267864) for further assistance.


Lastly, don’t forget to…

Don’t forget to back up the data on your phone using Samsung Smart Switch, delete any data or other personal material stored in the device, and reset your device ahead of the home delivery.

For more information or further assistance, consumers can visit or call 1800-SAMSUNG (7267864).

OK, so what other flagship class phones can you get?

If you’re undecided about what phone to replace your Note7, here are a couple of flagship-class alternatives for you to consider. While they may not be like-for-like replacements, they do represent the best of what money can buy.

The Samsung Galaxy 7 Edge

Until the Note7 came along, the Samsung Galaxy 7 edge was the best mobile phone Samsung has ever made. If you can live without the stylus, the iris scanner, and KNOX security including the Secure Folder (basically, you have to), then the Galaxy 7 edge is the next best thing. Which isn’t bad — if you must, think of it as the Note7 lite, with only the essentials like the supercar-like design and excellent camera. Plus, if you pick this option, you get a cheque for S$250 on top of it. Retail value S$1,098

LG V20

There might be a short wait for the LG V20 to hit our shores, but LG’s new flagship phone pretty much flew in under the radar. Unlike the Note7 with its headline-ready features, the V20 is focused on the every day, with a 32-bit quad DAC for high-quality audio and advanced features for shake-free videography. It also has its signature second screen, which you can use to check notifications at a glance with the phone in standby. There’s a throwback to an old convenience — being able to swap out batteries. It’s not a looker, but it can walk the walk. S$998

Huawei P9 Plus

Before the iPhone 7 arrived with its dual camera setup, the phone to talk about — at least where cameras were concerned — was Huawei’s P9. In fact, Huawei goes one further with its collaboration with camera über-giants Leica, whose involvement in the camera’s development was more than just skin deep. Unsurprisingly, everything about the P9 screams premium, so this is one that’s worth considering if the feel of the phone matters. And of course, that camera(s). S$998

Apple iPhone 7

It’s not an Android phone, and it is pricey, but nobody ever expects the iPhone to be a paragon of value where smartphones are concerned. But when it comes to buying a well-made phone that just works, there are few that can claim to accomplish this on a consistent basis. For those who need a new feature of some sort to play around with, the dual camera on the iPhone 7 Plus should keep you busy for a bit. From S$1,048

Sony Xperia XZ

If you are a fan of Sony’s monolithic design ideas for the Xperia line of phones, the newest Xperia XZ phones feature more of the same, and with a singular purpose for visuals — a particularly vibrant display accompanied by a cutting-edge 23-megapixel camera. Comparatively muted compared to the rest of its flagship brethren, this is nonetheless one for the Sony fans who want to switch back. S$998

ZenFone 3 Deluxe

Asus’ first attempt at a flagship, premium phone features the latest and best hardware available and will appeal to those who want the best ‘engine’ under the hood; plus it doesn’t look half bad either. It checks all the boxes of what a flagship phone should have, including an AMOLED display and a 23-megapixel camera. From S$998



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