The Gen XY Lifestyle
How to Replace Your Samsung Galaxy Note7
The Samsung Note7 saga has drawn to a close, and users are advised to power down your devices and replace the device with a Samsung Galaxy 7 edge or get a refund.
It may seem like a huge hassle — and it is — but Samsung has done its part to minimise the pain of returning your Note7s. If you haven’t gotten down to it, here’s a quick how-to.
What options do I have?
Samsung is offering two options for owners of the Galaxy Note7: exchange it for the Galaxy S7 edge (valued at S$1,098) and receive and additional S$250 in the form of a cheque, or get a full refund at full retail value of the Note7 (S$1,168 in cheque); you can also check out what alternative phones are available at the bottom of the page.
Both options are available regardless if you purchased the Note7 from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores, and do not affect any pre-existing contract that you have with the telecommunication operators.
Wait, what if I have accessories?
Samsung is offering a refund (retail value) for the following original Note7 accessories, which you will need to mention when booking an appointment (see below):
- Galaxy Note7 S View Standing Cover
- Galaxy Note7 Clear View Cover
- Galaxy Note7 LED View Cover
- Galaxy Note7 Leather Cover
- Galaxy Note7 Clear Cover
- Galaxy Note7 Keyboard Cover
- Galaxy Note7 Back Pack
Once the home delivery service provider verifies that the accessories you are returning are from the list of original Samsung Galaxy Note7 accessories, they will provide you the refund in cheque.
What if I’m a Samsung Concierge Customer?
Samsung Concierge customers who opt to exchange their Galaxy Note7 device for the Galaxy S7 edge will have their Samsung Concierge services transferred to their Galaxy S7 edge and updated to take effect from the date of the exchange. Samsung Concierge customers who choose to receive a refund for their Galaxy Note7 will receive a refund of S$38 for their Samsung Concierge in cheque.
So how do I exchange or get a refund?
From 26 October 2016 to 6 November 2016, visit www.samsung.com/sg/note7exchange to choose between an exchange or a refund and provide your details to enable free home delivery. Samsung offers this service regardless of your choice.
The options available at the web page will be as follows:
- Select Exchange or Refund
- Select preferred Galaxy S7 edge colour for Exchange customers, subject to availability
- Select the original Samsung Galaxy Note7 accessory to be refunded
- Select preferred time slot from available home delivery slots
The system will register the transfer of Samsung Concierge service for Samsung Concierge customers who opt for an exchange will have their Concierge service transferred over to the new phone, customers who opt for a refund will receive a refund for the Concierge service fee.
Get the following details ready before you make your selection:
- Full name as per bank account
- NRIC or FIN number
- Mobile contact
- Email address
- Home delivery address
During the home delivery, customers will receive the cheque(s) for the amounts due to them, in exchange for the Galaxy Note7 device, any applicable original Samsung Galaxy Note7 accessories to be returned, or refund for the Concierge service (if applicable).
What if I need to travel in the meantime?
If you are flying, Samsung can provide you with a courtesy device from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge). You can also contact them at 1800-SAMSUNG (7267864) for further assistance.
Lastly, don’t forget to…
Don’t forget to back up the data on your phone using Samsung Smart Switch, delete any data or other personal material stored in the device, and reset your device ahead of the home delivery.
For more information or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG (7267864).