Income Pilots Industry’s First Tele-health Programme

Initiative aims to improve treatment compliance and overall health condition through remote health monitoring, care delivery, education and positive behavioural change.

Income has partnered Philips to pilot the insurance industry’s first tele-health programme, Orange Care, to support the recovery and overall health improvement of IncomeShield policyholders who were recently hospitalised due to a heart condition.

Leveraging Philips’ established heart-failure tele-health programme, Orange Care will adopt a three-pronged approach of monitoring, education and tele-support to care for participants. In this regard, Philips’ tele-nurses and doctors will engage Orange Care participants to better understand their own medical conditions, adhere to treatment plans and to lead healthier lifestyles. This collaborative approach aims to empower participants to better manage situations that most commonly cause heart patients’ conditions to deteriorate. The latter typically happens when a patient does not take medication correctly or consistently, fails to monitor weight daily and is lacking in the control of water intake and diet.

During the one-year pilot programme, Orange Care participants will receive a personal health tablet known as the Philips eCareCompanion, a digital blood pressure monitor and a weighing machine. These devices assist participants in the daily measurement of their weight, pulse and blood pressure; vital indicators which are automatically uploaded to a central monitoring system located in the Philips’ Continuous Care Monitoring Room in which tele-nurses and doctors are also situated at to monitor the participants’ vital statistics, intervene early and proactively provide support when signs of deterioration are detected. Such a move ensures lapses and potential medical issues are addressed in a timely fashion so that the participant’s overall medical condition is stabilised and well managed.

To ensure a good user experience amongst Orange Care participants, trained technicians from Philips will install the devices at participants’ homes and familiarise them with the use of the devices and requirements of the programme. The eCareCompanion and accompanying educational materials, including videos, are delivered remotely to the participants and are available in three languages – English, Chinese and Malay.

The pilot aims to enrol participants on a first-come-first-served basis from June 2016 and is by invitation only.

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